OPERATIONS MANAGEMENT PROVIDING VALUE IN GOODS AND SERVICES DILWORTH J. Księgarnia

Operations Management: Providing Value in Goods and Services 3/e
Providing Value in Goods and Services

James B. Dilworth, University of Alabama at Birmingham

Hardback ˇ ISBN 0030262070
The Dryden Press ˇ Published August 1999

Operations Management 3/e is a student-friendly text that consistently covers the most important key concepts and recent trends in production and operations management. This new edition covers such universal and vital issues as facility, layout, quality control, supply chain management, and scheduling control - providing an excellent tool in preparing students for the move from classroom concepts to workplace implementation. This edition features greater emphasis on how operations function is guided by, and supports, company strategy, facilitating an understanding of workplace dynamics.

Features

Chapter Three provides a general management perspective on quality, which is presented within the framework of the criteria for the Malcolm Baldrige National Quality Award.
The value of employees is an underlying theme in every chapter.
Strong emphasis on how operations function is guided by company strategy and how operations function supports company strategy allows students to better understand workplace dynamics.
A full chapter (Chapter 13) is devoted to quality control.

New Chapter 10 on Supply Chain Management.
Services brought in early and integrated throughout all of the chapters.
End-of-chapter problems are all new or significantly revised.
Briefer, and more concise explanations make the text more student-friendly.
Updated current trends and research throughout the text.
Contents

Part I: Foundation Material. Zeoring in on Operations. Strategic Planning for Value in Goods and Services. Total Quality: Striving for Customer Satisfaction. Forecasting Demand. Part II: Facility Location. Arrangement of Facilities to Produce Goods and Services. Technology to Provide Competitive Advantage. Design of Jobs and Compensation. Part III: Managing Inputs for Value-Adding Operations. Planning for Operations and Capacity. Managing the Supply Chain and Materials. Managing Independent-Demand Inventory. Managing Dependent-Demand Inventory. Part IV: Planning and Controlling the Production of Goods and Services. Scheduling and Controlling Manufacturing. The Just-in-Time Philosophy of Seeking Excellence. Scheduling and Controlling Services. Scheduling and Controlling Products. Part V: The Continuing Saga of Staying Competitive. Refine and Redesign for Continuous Improvement.

Po otrzymaniu zamówienia poinformujemy,
czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.