INTERPERSONAL CONFLICT

WILMOT W. HOCKER J.

wydawnictwo: MCGRAW-HILL , rok wydania 2010, wydanie VIII

cena netto: ~~420.00~~ Twoja cena 399,00 zł + 5% vat - dodaj do koszyka

Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--from romantic relationships to the workplace.

Its combination of up-to-date research and examples gives students a theoretical as well as a practical foundation in conflict management.

Preface
Acknowledgements
Part One: Conflict Components
Chapter 1: The Nature of Conflict
Chapter 2: Perspectives on Conflict
Chapter 3: Interests and Goals
Chapter 4: Power: The Structure of Conflict
Chapter 5: Styles and Tactics

Part Two: Intervention
Chapter 6: Assessing Conflicts
Chapter 7: Moderating Your Conflicts
Chapter 8: Negotiating for Mutual Gains
Chapter 9: Third-Party Intervention
Chapter 10: Mending the Broken Branch: Forgiveness and Reconciliation
Chapter 11: Preventing Destructive Conflict
Appendix
References
Name Index
Subject Index

384 pages , Paperback

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