Crises affect all of us. As managers, we need to identify potential crises and deal
with them as best we can. We can't prevent all crises but we can avoid some and prepare
for others. Managing Crises offers a practical hands-on method for looking at crises -
from developing a crises audit to learning from past crises.
Table of Contents
Mentor's Message: The Power of Effective Crisis Management
Managing Crises: The Basics
What Is a Crisis?
Stage 1: Avoiding the Crisis
Stage 2: Preparing to Manage the Crisis
Stage 3: Recognizing the Crisis
Stage 4: Containing the Crisis
Stage 5: Resolving the Crisis
Stage 6: Learning from the Crisis
Tips and Tools
96 pages, paperback