Description
For MBA level Marketing Management and/or Marketing Strategy courses, or
a capstone undergraduate marketing course.
Strategic, applied, and performance-oriented. While most textbooks in this area
stress concepts and theory, Market-Based Management, 4e, incorporates a
more strategic and applied approach. External performance metrics of a
business are emphasized and actual measurement tools are
provided. Its streamlined organization makes it ideal for courses in which
outside cases and readings will be assigned.
Contents
PART I
MARKET
ORIENTATION and MARKETING PERFORMANCE.
Chapter 1
Customer Focus
and Managing Customer Loyalty
Chapter 2
Marketing
Performance and Marketing Profitability Metrics
PART
II MARKET
ANALYSIS.
Chapter 3
Market Demand and
Market Share
Chapter 4
Customer Analysis
and Value Creation
Chapter 5
Market
Segmentation and Customer Relationship Marketing
Chapter 6
Competitor
Benchmarking and Competitive Advantage
PART III
MARKETING MIX
STRATEGIES.
Chapter 7
Product
Positioning, Branding and Value Proposition Management
Chapter 8
Market-Based
Pricing and Margin Management
Chapter 9
Marketing
Channels and Supply Chain Value Management
Chapter 10 Marketing
Communications and Customer Response
PART IV
STRATEGIC
MARKETING.
Chapter 11 Portfolio Analysis
and Strategic Market Plans
Chapter 12 Offensive Marketing
Strategies
Chapter 13 Defensive Marketing
Strategies
PART V MARKETING
PLANS and PERFORMANCE.
Chapter 14 Building and Implementing
a Marketing Plan
Chapter 15 Market Orientation and
Marketing Performance Scorecard
Chapter 16 Marketing Performance
and Business Profitability
Appendix/Glossary
528 pages Paperback