For courses in Consulting, Human Resource Management, Management, Auditing, Career
Exploration, Freshman Seminar, Business and Managerial Communication, all Capstone
courses, as well as Seminars and Executive Education programs.
Providing an excellent foundation for business etiquette, this text is designed to be a
brief, practical, user-friendly guide answering specific etiquette questions for the
student or busy professional. Students will learn poise, build confidence, and appear
professional.
Features
- Brief- only 120 pages - Culled from thousands of pages of text, this book omits bulky
examples, cases, footnotes, exercises, and discussion questions.
Contents
1. Understanding the Rules of Etiquette.
Etiquette Lessons from History. The Basis of Etiquette Today.
2. Creating a Powerful First Impression.
Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands.
Interviewing Basics.
3. Maintaining Business Relationships.
Conflict Resolution. Office Romances. Business Travel. Personal Work Space.
4. Communication Etiquette.
Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing
Etiquette. E-mail Etiquette. Web Page Etiquette. Public Speaking Etiquette.
5. Basic Business Dining Etiquette.
Basic Dining Behavior. Basic Table Settings. Basic Table Settings. Host Etiquette.
Guest Etiquette.
6. Special Dining Events.
Invitations. Formal Dining. Casual Dining. Business Banquets.
7. Successful Meetings.
Before the Meeting. During and After the Meeting. Being a Productive Participant.
Distance Meetings. Use Parliamentary Procedure.
8. Cross-Cultural Etiquette.
Preparing for Your Trip. Greeting People. Establishing Relationships. Eating and
Gift-Giving. Considering Gender Issues.
Paperback, 128 pages