GUIDE TO BUSINESS ETIQUETTE COOK R.,COOK G.,YALE L.,MUNTER M. Księgarnia

For courses in Consulting, Human Resource Management, Management, Auditing, Career Exploration, Freshman Seminar, Business and Managerial Communication, all Capstone courses, as well as Seminars and Executive Education programs.

Providing an excellent foundation for business etiquette, this text is designed to be a brief, practical, user-friendly guide answering specific etiquette questions for the student or busy professional. Students will learn poise, build confidence, and appear professional.

Features

A practical reference - Answers such specific questions as: "How do I introduce myself?"; "How do I dress for different occasions?"; "What is the etiquette for a job interview?"; "How can I handle contact in the office?"; "How can I take the stress out of business travel?"; "How do etiquette rules change in international settings?"; and more.
Allows students to double-check their knowledge to avoid potential etiquette blunders (faux pas).

Brief- only 120 pages - Culled from thousands of pages of text, this book omits bulky examples, cases, footnotes, exercises, and discussion questions.

On point - Includes only information students will find useful in a professional context.
Offers students clear, straightforward advice.

Reader-friendly and flexible - Uses an easy-to-skim format and a direct, matter-of-fact, non-theoretical tone.
Enables students to either read this book in its entirety or just refresh their knowledge by skimming specific pages.

Contents

1. Understanding the Rules of Etiquette.

Etiquette Lessons from History. The Basis of Etiquette Today.

2. Creating a Powerful First Impression.

Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands. Interviewing Basics.

3. Maintaining Business Relationships.

Conflict Resolution. Office Romances. Business Travel. Personal Work Space.

4. Communication Etiquette.

Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing Etiquette. E-mail Etiquette. Web Page Etiquette. Public Speaking Etiquette.

5. Basic Business Dining Etiquette.

Basic Dining Behavior. Basic Table Settings. Basic Table Settings. Host Etiquette. Guest Etiquette.

6. Special Dining Events.

Invitations. Formal Dining. Casual Dining. Business Banquets.

7. Successful Meetings.

Before the Meeting. During and After the Meeting. Being a Productive Participant. Distance Meetings. Use Parliamentary Procedure.

8. Cross-Cultural Etiquette.

Preparing for Your Trip. Greeting People. Establishing Relationships. Eating and Gift-Giving. Considering Gender Issues.

Paperback, 128 pages

Po otrzymaniu zamówienia poinformujemy,
czy wybrany tytuł polskojęzyczny lub anglojęzyczny jest aktualnie na półce księgarni.