Most organizations consist of multiple business and support units, each populated by
highly trained, experienced executives. But often the efforts of individual units are not
coordinated, resulting in conflicts, lost opportunities, and diminished performance.
Robert S. Kaplan and David P. Norton argue that the responsibility for this critical
alignment lies with corporate headquarters. In this book, the authors apply their
revolutionary Balanced Scorecard management system to corporate-level strategy, revealing
how highly successful enterprises achieve powerful synergies by explicitly defining
corporate headquarters' role in setting, coordinating, and overseeing organizational
strategy. Based on extensive field research in organizations worldwide, Alignment shows
how companies can build an enterprise-level Strategy Map and Balanced Scorecard that
clearly articulate the "enterprise value proposition": how the enterprise
creates value above that achieved by individual business units operating alone. The book
provides case studies, actionable frameworks, and sample scorecards that show how to align
business and support units, boards of directors, and external partners with the corporate
strategy and create a governance process that will ensure that alignment is sustained. The
next breakthrough in strategy execution from the fields premier thinkers, Alignment shows
how todays companies can unlock unrealized value from enterprise synergies.
Subjects Covered:
Alignment, Balanced scorecard, Communication strategy, Corporate governance, Corporate
strategy, Headquarters, Implementation, Organizational design, Organizational management,
Strategy, Strategy implementation, Synergy, Value creation.
CONTENTS
Preface
1. Alignment: A Source of Economic Value
2. Corporate Strategy and Structure: Historical Perspective
3. Aligning Financial and Customer Strategies
4. Aligning Internal Process and Learning and Growth Strategies: Integrated Strategic
Themes
5. Aligning Support Functions
6. Cascading: The Process
7. Aligning Boards and Investors
8. Aligning External Partners
9. Managing the Alignment Process
10. Total Strategic Alignment
Index About the Authors
320 pages, Hardcover
THE STRATEGY-FOCUSED ORGANIZATION
KAPLAN R., NORTON D.
STRATEGY MAPS
KAPLAN R., NORTON D.
BALANCED SCORECARD
KAPLAN R.