Written by a noted authority in leadership and change management, the second
edition of this popular toolkit provides expert guidance on using feedback as a
performance improvement tool. Describing best practices, it supplies the understanding
required to effectively give and receive feedback across a wide range of work situations,
including for one-on-one and group use.
The Feedback Toolkit: 16 Tools for Better Communication in the Workplace,
Second Edition makes the feedback process easy to understand with a detailed six-step
framework.
It covers specific feedback tools and illustrates approaches for applying them
in a variety of management scenarios—including situations where giving feedback feels
more like giving an acid bath. The author explains how a team can learn from its mistakes
and how the simple exercise of exchanging expectations with one another can help everyone
refocus on ways that support effective teamwork.
Covering the latest developments, this updated edition supplies new techniques
for addressing resistance to change and for maintaining positive dialogue during the
performance evaluation process. Whether you’re in a corporate office, or operating a
piece of heavy equipment on the shop floor, this book provides the tools needed to
facilitate feedback, improve communication, and boost performance in your work
environment.
Table of Contents
Using the Toolkit
About Feedback
When Feedback Works
What Gets in the Way
General Guidelines
Applying the Guidelines
The Importance of Dialogue
Tools for Giving Feedback
Learning from Mistakes
A "What Are We Doing" Meeting
Expectations for Exchange
Project Debriefing
How’s Our Team Doing?
Management by Wandering Around
Positive Feedback for Teams
Conducting a Performance Review
Acid Bath Feedback
Providing Feedback as a Mentor
Open-Book Management
Tools for Receiving Feedback
Preparing to Receive Feedback
Guidelines for Receiving Feedback
Don’t Forget SARA (Surprise, Anger, Rationalization, Acceptance)
Feedback from Staff
Feedback from Your Boss
Feedback from Peers
Feedback from a Coach
Feedback from Questionnaires
81 pages, Paperback